Description

About our Expert

Paul Goold

For over 20 years Paul Goold has been working in healthcare hospitality at Family House in San Francisco. Starting as onsite Resident Manager, he then took on the role of Director of Operations, and for the past 6 years has been Director of Family Services. Working closely with families experiencing the crisis of a pediatric diagnosis has provided the opportunities for Paul to develop a balanced understanding of the boundaries associated with crisis management, customer service, professional communication, grief support and self-care.  

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