Patient Experience 101: What It Is, Why It Matters, and What Leaders Need to Know

Description

Presenter: Stacy Palmer, CPXP
Senior Vice President and COO of The Beryl Institute

What do we mean when we talk about patient experience — and why has it become such a central focus in healthcare? In this Ask the Experts session, Stacy Palmer, Senior Vice President and COO of The Beryl Institute, the global community dedicated to advancing the human experience of care, will offer a clear, accessible introduction to patient and human experience. Drawing on insights from The Beryl Institute’s national Pulse survey, the session will explore what patients, families, and caregivers say matters most during healthcare journeys, and how non-clinical support and hospitality play a meaningful role in shaping experience.